- Identify problems before they manifest;
- Analyse and interpret information to understand the problem;
- Know how to rectify the situation; and
- Set actions and monitor the outcomes.
As illustrated below, a performance driven organization considers three dimensions:
- Management focus;
- Measurement philosophy; and
- Improvement methodology.

Organizations use myDIALS as a performance improvement framework on which to:
- Focus on the customer with value stream management;
- Drive outcomes with lean performance measures; and
- Build a continuous improvement culture.

