Learning Center

• Operational Performance Management
• Continuous Improvement Cycle
• KPI and KPD Metrics
• Software as a Service (SaaS)

Upcoming Events

• Business Intelligence for NetSuite
• Improving Software Company Performance

Featured Content

• Do-It-Yourself BI Done Right
• Operational BI and SaaS
• News Coverage
• Webinars
• White Papers
• Data Sheets

Stay Connected with Us

    Dialed-In Blog
    LinkedIn
    Twitter

Operational Performance Management (OPM)

The following figures outline the processes associated with Operational Performance Management (OPM).

As shown in the following figure, there are four basic steps in Operational Performance Management. myDIALS focuses on the last two steps, which are repeated in a continuous improvement cycle.

Note:
The previous figure represents models used by TDWI, BPM Partners, and other analyst firms.

Another way to look at Operational Performance Management is shown in the following figure. The larger circle represents an annual cycle that is typically driven by executives and senior managers with assistance from business analysts. The smaller circle represents the Optimization cycle. Every person making daily operational decisions participates in this ongoing loop.

For more information about the optimization cycles, see The Continuous Improvement Model.